Your information helps us provide a reliable shopping experience. This page explains, in plain language, what we use and why.
Information you provide
- Account details such as your name, email address, phone number, and saved address.
- Order details such as products, selected options, delivery instructions, payment method, and transaction reference supplied for wallet payments.
- Messages, support requests, reviews, and information you choose to add to your profile.
How we use it
We use this information to process orders, arrange delivery, provide digital-product access, manage returns and rewards, respond to support requests, protect accounts, and improve the store. We may send service emails about an order or account activity. Marketing messages can be managed through the options provided in those messages.
Service providers
Information needed to complete a service may be shared with delivery partners, payment providers, and technical providers that support the website or email delivery. We limit those details to what is needed for the service.
BELORELLA will not need your bKash or Nagad PIN or password to confirm a payment. Do not send wallet credentials in chat, email, or an order note.
Storage, security, and your choices
We use safeguards designed to protect account and order information and retain it for operational, recordkeeping, and legal needs. You can review and update supported profile details in your account or contact us to ask about your information. Some records may need to be retained where required for an order or by law.
Policy updates
We may update this page as our services change. The current version will be published here with its latest update date.
Still need help?
Send us your question and include your order number if you have one.