We want you to feel confident shopping with BELORELLA. If something is wrong with your order, contact our team promptly so we can review it with you.
Use the Contact page or chat and include your order number, the item, what happened, and clear photos when relevant. Please wait for instructions before sending an item back.
Physical products
- Requests are reviewed against the item’s condition, order details, and applicable consumer-protection requirements.
- For hygiene and safety, opened cosmetics, personal-care items, and products that cannot be resold in their original condition may not be eligible for a change-of-mind return.
- If an item is damaged, defective, or different from what you ordered, tell us promptly and keep the product and packaging while we review it.
- Approved returns or replacements must follow the return instructions provided by our team.
Digital products
Digital codes, credentials, and access details cannot generally be returned after they have been delivered, revealed, or used. If a code appears invalid or access does not work, contact us before attempting repeated redemption. We’ll verify the delivery and help resolve confirmed issues.
Refunds
When a refund is approved, our team will confirm the amount and the available refund method with you. Processing time can depend on the payment provider and the information needed to complete the refund. Any refund is handled subject to applicable law.
Order cancellation
Contact us as soon as possible if you need to cancel. An order that is already being prepared, dispatched, or digitally fulfilled may no longer be cancellable.
Still need help?
Send us your question and include your order number if you have one.